Catch the Bait / Community Scam Desk
Pilot preparation · Discovery calls open
A resident brings the office a toll text or a worrying bank call. The proposed Scam Desk gives you someone to refer them to, with helpful material for the whole community.
How the proposed desk would work
Use the agreed email or text route with a short description. Redact sensitive details. Nothing is monitored automatically.
Dominic reviews the material you supplied and explains the next step. Missing context may mean there is not enough evidence.
For money or account access, confirm through an independently established route and use the right approver.
Receive a monthly board record with de-identified themes. Identifiable resident cases require the resident’s permission before sharing.
Pilot prices to discuss
$249/month
Up to 500 households
6 cases or 60 review minutes per organization per month, whichever comes first. Follow-up counts toward the same case.
Monthly resident bulletin. Quarterly remote talk or recording. Office rules and board record.
Onboarding: $350 once. Extra review needs a written agreement; no automatic overage charges.
$399/month
Up to 1,500 households
12 cases or 120 review minutes per organization per month, whichever comes first. Follow-up counts toward the same case.
Community plus two additional live Zoom talks per year and a digital new-resident welcome kit.
Onboarding: $350 once. Extra review needs a written agreement; no automatic overage charges.
All plans include the desk, your House Rules, an “it happened” response sheet, ongoing education and a monthly record. Case-review minutes are separate from the included education, setup and reports.
Enrollment is not open yet. The reply schedule and start date will be confirmed before service begins. Larger groups start with a limited participant rollout. These plans do not include unlimited calls or instant pickup.
The first five base-plan clients in each track can be quoted $99/month for the first three billing months, with onboarding waived ($297 total for those months). Month four returns to $249/month Community. Plus upgrades are separately quoted.
The discount supports an initial feedback pilot. An honest review is optional, and permission to publish a name or testimonial is separate. Any published endorsement will disclose the discount.
Month-to-month. Cancel by email or phone before renewal to stop future charges. Access continues through the paid period. Full price, included usage, reply hours and cancellation terms will be provided before payment.
In-person sessions are by arrangement at $300 plus mileage quoted before booking. Optional executive/board Zoom: $150. Optional co-branded monthly client alert: $99/month. Laminated material is separately arranged. None is required to use the remote desk.
Written for your people
During a 45-minute remote onboarding conversation, we would write your checking rules together and confirm the right response contacts.
A request to change payment details needs a call to a contact already on file, then the required internal approval.
The sender’s urgency, signature, logo or familiar voice cannot replace those checks.
Monthly print-ready bulletins cover everyday messages residents encounter. A quarterly remote talk or recording keeps the advice familiar. Live talks include time for questions. The office receives useful material without becoming responsible for judging every resident’s private situation.
Explore the existing lesson library ↗The desk reviews what you submit. It does not monitor accounts, filter email, approve payments, recover money or provide technical incident response.
If your existing IT provider or another resource already covers the need, we should say so. Free scam guidance is also available through the AARP Fraud Watch Network Helpline.
Read scope and availability ↗Free 20-minute Scam Exposure Check
Tell me who handles those questions now. We’ll talk through one example and see whether a desk would help your office or community.
Arrange a 20-minute callPhone or Zoom. No purchase required. Send basic contact details only. Discovery is open; paid enrollment and client case intake are not open yet.
Dominic Spinnato
Suncoast Tech Expertise
Catch the Bait Scam Desk
Englewood, Venice, North Port, Sarasota and nearby communities. Sessions delivered remotely by arrangement.
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